DELIVERY AND RETURN

We are committed to providing our customers with high-quality products and top-notch customer service. Below are important details regarding returns:

•  Only unused products in their original packaging can be returned.
• As cold plunge pools are considered hygiene products, they are not eligible for return unless returned unused in the original packaging.
• There is no exchange option for cold plunge pools.
• Returns are accepted within 14 days of receiving the product.
• If you exceed return time, return will not be accepted.
• To return the products, please contact our customer service at info@hallacoldplunge.com for return instructions and a return authorization.
• The customer is responsible for return shipping costs unless the product is faulty or incorrect. 
• Upon receiving and inspecting the returned products, we will process the return. You can find more information about complaints in the Liability for Defects & Complaints section on our website. Virhevastuu & Reklamaatiot osiosta.
• For shipments not collected within the specified time, we will charge a fee of €25.00. The fee covers actual delivery, return, and handling costs.

If you receive a defective or incorrect product, please contact our customer service at info@hallacoldplunge.com within 14 days. We will send you a replacement product. info@hallacoldplunge.com 14 vuorokauden kuluessa. Toimitamme sinulle korvaavan tuotteen. 

For additional information or questions regarding returns, you can email us at info@hallacoldplunge.com.

Thank you for choosing Halla!